mytimeonline - ebaytemplate




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			PAYMENT Currently we can ONLY accept PayPal payments for our sales. If you don't have an account it is very easy to use your credit card to pay via PayPal even without an existing account. If you are stuck contact us - we will try to accommodate.
			CONTACT US / COMMUNICATIONS Please make sure to contact us by eBay messaging ONLY. Not by email - we will get back to you within 24-48 hours depending on load. We currently cannot offer phone or email support
			SHIPPING Please note that our high quality custom items are shipped brand new and sealed in a protective mailer directly from our supplier in Hong Kong. Shipping time is typically 6-14 BUSINESS DAYS once the order has been prepared and processed (about 24 hours). Depending on your location you should have your order in about 2 weeks - possibly a little more, sometimes less. Please be patient! It will get there, you'll love it, and this is one reason we can offer such great products at such great prices!
			SATISFACTION GUARANTEE / RETURNS We accept returns no problem for up to 30 days AFTER you have received your order - if your item is damaged OR if you are not pleased for any reason just contact us on eBay Messaging to arrange for a FULL REFUND.


	What is the Best Way To Reach You If I Have Questions or Concerns? IMPORTANT: PLEASE CONTACTUS BY EBAY MESSAGING ONLY AS WE MAY NOT BE ABLE TO RESPOND TO E-MAIL SUPPORT IN A TIMELY MANNER. We try to respond to all inquiries in a timely manner but as we are only a small husband and wife team, sometimes unfortunately we do get backlogged and processing orders to go out on time has to take first priority. That is one reason we try to offer as thorough information here in the form of this FAQ and in our automated emailings that will go out when your order from us. That said if there is a question you still need answered please do send us a message by eBay messaging and we will try our best to get back to you ASAP! Thanks for your understanding. Do You Offer Combined Shipping? Unfortunately we aren't typically able to offer combined shipping as the products ship direct from our supplier in Asia and we pay them per item for processing, shipping and handling. WE DO OFFER AN AUTOMATIC $2 PER ADDITIONAL ITEM discount, this goes up the more you buy and if you are interested in quantities of 10 or more please get in touch for a custom quote. We specialize too in large bulk orders where much higher discounts can apply. Why Do Your Shipping Costs Seem High? We ship by airmail direct from Hong Kong and our shipping costs include order processing, handling, packing materials and other per item fees we have to pay our supplier. We try to explain this in our listings and emails that go out, along with expected shipping times. We do make sure the overall inclusive price that our customers pay is a VERY good value for the items we offer though. Can I Have My Item Shipped to an Alternative Mailing Address? We cannot make any promises here. It is our (and eBay's) official policy to only allow shipping to the address listed on file. If you need to send an item to an alternate address as a gift, etc. you can send us a message by eBay messaging or include it in a note along with the invoice and we will do our best to help you out. Please understand we cannot be held responsible if we are not able to catch such requests in time before our system processes the order. Do You Send Shipping Updates and Tracking Numbers? While we make every attempt to process orders in a timely fashion (in fact our automated order processing system will have the order being processed at our supplier within 24-48 hours of payment), we are a small home company with only 2 employees and often cannot contact each customer to let them know the status of their order. Although a very informative email will automatically go out as soon as your order ships, unfortunately we cannot offer tracking numbers at this time. How Long Do I Have To Pay? Payments must be made within 7 days of auction closing. If payment has not been received, I will send a payment reminder through ebay. You will have 7 more days or an unpaid item strike will be filed against you. If a situation arises, please contact me and I will try to work with you. What if There Is A Problem With My Merchandise? Please contact me within 3 business days if there is a problem with your merchandise (PLEASE REMEMBER TO CONTACT BY EBAY MESSAGING ONLY AS WE MAY NOT BE ABLE TO RESPOND TO E-MAIL SUPPORT IN A TIMELY MANNER). In the event your item arrives in a damaged condition, or does not arrive at all, you may opt for a refund or a re-shipment of your item if you purchased insurance at check-out. Do You Accept Money Orders? Sorry but we can no longer accept payment by money order. PayPal is our only method of payment - which is more secure and also offers the option of paying by eCheck or direct from your bank. eBay no longer allows money orders as a form of payment.